Returns & Exchange

If, for any reason, you are not completely satisfied with your order, we are happy to either offer an exchange or refund for any unopened and unused product(s).

If you decide you no longer wish to keep the products you have purchased, we will refund or exchange the product(s) if you return it at your own expense, within 14 days of receiving your order. Should any products be faulty, or sent in error, we will refund any postage costs you incur returning the items.

All returned products will be examined upon receipt. We will process your return as quickly as possible and will notify you by email once your refund, replacement or exchange has been processed, no later than 7 working days after we have received the goods. Please note that delivery charges are non-refundable. Without exception, we can’t accept returns on open or used items, unless the item is faulty.

Before sending the product back to us, please contact us by email  gigovska@rebusint.com so that we may issue a returns number. All returns should be sent with your invoice (or a copy) or your printed order confirmation email. If none of these are available, please contact us. Unfortunately, we cannot offer pre-paid postage unless the product is faulty, damaged in transit, or was sent in error.

Returns post address:

REBUS INTERNATIONAL GROUP S.A

Midtown Building, 10th Floor 74th Street, San Francisco

City: Panama City, Panama

gigovska@rebusint.com

When returning products, please ask for tracking numbers or via registered mail. Regrettably we are not responsible for lost goods in transit.

Your rights to return goods are protected under the EU Distance Selling Directive consumer authorities

Wrong or faulty product

To process a claim for faulty or damaged products please contact us as soon as possible, but not later than 14 days after arrival date. Always check the package to verify that the product hasn’t been damaged during transport. If the claim is received after 14 days of arrival, we have the right to deny return or exchange.

Returns

Send an e-mail to gigovska@rebusint.com describing the problem as thoroughly as possible. Upon approval of your request, you will receive a “return reference number” which should be visible on the package you return to us.

Damage during shipping

If your package has been damaged during shipping, please contact your local post office or a shipping agent to fill out a damage report. Please contact our Customer Service support in case you need assistance in the procedure.

Cancelling / Modifying your order

If you want to cancel or modify your order, please contact us immediately at gigovska@rebusint.com myour order is already in transit, you may return it. You are responsible for all return shipping costs. If you fail to pick up your order, you will be responsible for return shipping costs.